Submitting Support Tickets in RezExpert

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Overview

With the addition of the support tab, users can now submit a ticket directly to us without leaving RezExpert.

Prerequisites

  • Access to RezExpert
  • Internet connection

Steps

Accessing the Support Ticket Panel

  • Click the Support Tab on the right of the grid.
  • This opens the Support panel, which includes:
  • RezExpert Documentation search function
  • Ticket creation and viewing buttons

Searching Documentation

  • Use the Search function to quickly find documentation related to your issue.
  • Type a keyword that highlights your issue to load search results.
  • Click on the desired document to open it in a new tab.

Creating a Support Ticket

  • If documentation does not resolve your issue, send a Support Ticket.
  • Click the Create Ticket button.
  • Some information will be auto-filled.
  • Enter:
  • Best contact number
  • Email address
  • Select a department (Technical Support or Sales)
  • Use the message box to ask questions or request assistance.
  • Click the Submit button to send the ticket directly to us.

Viewing Your Support Tickets

  • View submitted tickets via the View Ticket(s) button.
  • After clicking, all tickets you sent will be displayed.
  • Note: Tickets are linked to your user account; you will not see other staff members' tickets.
  • Display includes:
  • Ticket number
  • Subject
  • Status
  • Date created
  • Click on the ticket number to view replies from the Support or Sales team.

Troubleshooting

  • Ensure you have a stable internet connection.
  • Verify that you are logged into RezExpert.
  • If issues persist, contact technical support directly.