Adding Day Visitor to Checked-in Reservation

Overview

A person may arrive to stay just one day/night of a registered (Checked-in) Guest's reservation.

Prerequisites

• Access to the Availability Grid or the Registered tab of the Arrivals/Departures (In/Out) panel.

Steps

Reservation Guest Folio

• Locate the staying Guest’s reservation from either the Availability Grid or Registered tab of the Arrivals/Departures (In/Out) panel.
• From the Availability Grid:

• Right-click on the reservation and select Make Sale.

• From the Arrivals/Departures panel:

• Select the reservation and click Sale.

New Sale/Quote Screen

• The New Sale/Quote screen will appear, and the extra Day/Night visitor sale can be charged for the period they are staying.
• Select:
• Product Group: Occupant Products.
• Product Label: Select the Occupant Type, e.g., Adult.
• Quality: Enter the number of days, e.g., 1 Adult visiting for 2 days – Quality: 2.
• Price per Unit: Enter the amount to charge per visitor per day.
• Click Post (or anywhere on the screen) to allow the system to calculate the Tax for the sale.
• Click Post again to post the charge.

• Repeat this process if multiple Occupant Types are visiting.

Payment Options

After all the visitor charges have been posted, there are two Payment Options:

1. Instant Payment – transaction NOT displayed on Reservation Balance (separate invoice):
   - Select the Payment Type being used, e.g., Cash.
   - Click Post to post the payment.
   - Click Submit to finalize the payment and sale.

1. Reservation Balance – If the sale is to be recorded on the Reservation and included in the Reservation Balance:
   - Select the Payment Type: Guest Folio Transfer.
   - Click Post to post the payment.
   - Click Submit to finalize the payment and sale.
   - Press the Guest Folio button to open the Guest Folio.
   - Click on the Charges/Payments tab to process the payment for the sale.

Troubleshooting

For further assistance, refer to the Help Document.