Extending Guest Reservation Stay

Overview

Guests may wish to extend their length of stay. This option is available for both checked-in reservations and future reservations.

Prerequisites

• Access to the Availability Grid
• Access to the Guest Folio

Steps

Select Reservation

• Select the reservation from the Availability Grid.
• Open the Guest Folio.

Booking Details

• In the Booking Details panel, click on the Check Out date to change the departure day.
• Click on the new Departure date within the Calendar.

Rez Details Changes

• The number of nights and the summary of fees will be updated to reflect the change.
• Press Submit to accept the changes.

Payment

• After submitting, you will be directed to the Charges/Payments tab where you can process any payments made towards the changes.

Troubleshooting

• Ensure the reservation is selected correctly from the Availability Grid.
• Verify that the new departure date is available in the Calendar.
• Confirm that the updated fees and number of nights are correct before submitting.