Emailing Resident Statements and Receipts

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Overview

This document provides instructions on how to send a statement to a Permanent or Long Term resident via email.

Prerequisites

  • Access to the resident's reservation details.
  • Ability to open the Guest Folio.

Steps

  1. Select the Resident's Reservation
    - Open the Guest Folio for the resident.
  2. Print and Email the Statement
    - Click the Print Other button.
    - Select the required statement or the most recent payment receipt.
    - Press Email to send the document.
  3. Send a Manual Email
    - Optionally, select Send Manual Email Communication.
    - Choose the required statement/receipt.
    - Compose a custom email to the resident.

Troubleshooting

  • Ensure that you have the correct email address for the resident.
  • Verify that the email client is properly configured to send emails.
  • Check for any email delivery errors or rejections.