Ticket Sales Panel Usage Instructions

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Overview

All ticket sales are performed in the Ticket Sales panel.

Prerequisites

  • Access to the Availability Grid.
  • Ability to navigate the menu to select the Ticket Sales option.

Steps

Location

  • The Ticket Sales Panel is located below the Availability Grid.
  • To access, scroll down and expand the Ticket Sales Panel or click on the Menu button and select Ticket Sales from the Main tab.

Calendar

  • The date of the ticket will display on the Calendar.
  • Click on the Calendar to select a future date if required.

Ticket Button

  • Displays all setup tickets and their inventory for the date shown on the calendar.
  • Use the search field at the top of the Ticket Availability box to find a ticket label.

Ticket Inventory

  • When a ticket is selected, the Ticket Label, selected date, Max Tickets, Sold, and Available numbers will display at the top of the Ticket Sales panel.

Client Information

  • The Client Info column displays the client associated with the ticket sale.
  • If no client info is available, the ticket transaction will display as ‘System’.
  • Click the button to display the Client Search panel to search and select the required client.
  • Use the Clear Client button if the incorrect client was selected.

Add Ticket(s)

  • When a ticket is selected, the Ticket sale information will display for selection to add to the sale.

Ticket Detail(s)

  • The Ticket Detail(s) area displays the transaction log of the ticket sale.
  • Before selecting and adding a ticket, it will display: Currently, there are no tickets reserved, please make a selection and add tickets to continue.
  • Once ticket(s) are selected, details such as Occupants, Quantity, Price, Discount, etc., will display, along with the Subtotal and Balance of the transaction.
  • When the Pay Now button is selected, the Ticket Detail(s) area will also display the Posted Payment(s).

Print Ticket and Email/Print Buttons

  • The Print Ticket button allows operators to print the Ticket(s).
  • Tickets will display for selection; click on individual or all tickets to print.
  • The Email/Print button allows the operator to:
  • Email a Ticket Confirmation with or without a Ticket attachment and/or Receipt for printing.
  • Print a Receipt for the Ticket Sale.

Troubleshooting

  • Ensure the correct date is selected on the Calendar.
  • Verify client information is accurate before proceeding with the sale.
  • Check ticket availability and inventory before adding tickets to the sale.