Searching for Reservations in Availability Grid

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Overview

There are multiple ways to search for reservations.

Prerequisites

  • Access to the Availability Grid
  • Client's name for search

Steps

Grid Search

  • On the Availability Grid, click Search.
  • Enter the Client’s Name into the Search field and press Search.
  • The Selected Client box will display on the right-hand side of the Availability Grid.
  • Click History to view the Client’s reservation history.
  • This will direct you to the Reservation History tab of the Client Editor record for the client.

Guest List Search Filter

  • On the Availability Grid, press Guest List to locate a guest’s reservation.
  • Enter the Client’s Name into the Search field and press Search.
  • The reservation will display in the Guest List display panel.
  • To expand the date range, select the dates from the top of the grid and then press Guest List.

Client Editor

  • The Client Editor contains all the reservations created for the client.
  • Click Search on the Availability Grid and search for the Client’s name.
  • Click on the Edit button, then select the Reservation History tab. This will contain all the reservations for the selected Client, displayed from newest to oldest.
  • Click on a reservation and press Select to open the Guest Folio.

Arrival/Departure Panel

  • Click on the In/Out button on the Availability Grid to open the Arrivals/Departures panel.
  • The General tab contains all reservations within the selected date range and selected radio button.
  • Click Search and enter the Client’s Name.
  • All reservations created for the Client will display.

Reservation Manager

  • The Reservation Manager contains a breakdown of all reservations according to their booking sources.
  • Click on a Menu button and select Reservation Manager within the Channel section. Alternatively, click on Channel within the Menu Bar.
  • The tabs will display reservations based on their booking source:
  • Front Desk: Reservations made on the console.
  • Home Website: Reservations made through the Online Booking Interface (RezRobot).
  • Travel Agents: Travel Agency-based reservations. The Agency column will display the Travel Agent assigned to the reservation.
  • Wholesalers: Wholesaler-based reservations. The Wholesaler column will display the Wholesaler assigned to the reservation.
  • GDS/CRS: All Channel-based reservations (e.g., Booking.com, Expedia). The Provider column will display the Booking Channel the reservation was made through.
  • Click on the required tab and click Search to search for the Client Name or Reservation/Confirmation #.

Troubleshooting

For further assistance, refer to the help document: Click here to print the Help Document