Resort Web Setup Configuration Guide

Last modified on: 2026-07-14T18:15:34.655Z

Overview

Sets up your online booking interfaces for clients to be used to make online reservations.

Prerequisites

Access to the system with necessary permissions to configure the Resort Web Setup.

Steps

Location

Click any Menu button.
Click on the Setup tab.
Select Resort Web Setup in the Business Setup section.

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This loads the Resort Web Setup panel.
The Setup is split into General and Availability tabs.

General Tab

The page loads to the General Setup by default.

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The General tab contains configurations for your overall online bookings settings.
It's broken down into multiple sections:
Resort Web Settings
Availability
Booking Details
Reservation Services (If you have the Resort Web Rez Processes module turned on)
Admin
Confirmation

Resort Web Settings

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This section contains configurations for the different key components regarding the main functionality of the online interfaces.
Resort Web Bookings activates the online booking page.
Resort Web DTTM Bookings activates the online Down To The Minute bookings.
Resort Web Ticketing activates the ability to buy tickets online.
Resort Web Deals activates any deals that are available online.
Resort Web Group Bookings allow online group bookings.
Group Booking Allow Multiple Unit Types allows unit type diversity in group bookings.
Group Booking Max Number Of Reservations sets the max number of reservations in a group.
Group Booking Minimum Days In Advance sets the minimum amount of days ahead customers can book group reservations.
Request Based Reservations determines whether or not staff members will confirm made reservations.
Resort Web Products/Services allows products or services to be sold online.
Resort Web Interface Type selects the look and feel of the booking interfaces.
Resort Web Wrapper selects the look and feel of the website.
Terms Conditions Version selects the look and feel of the online terms and conditions.

Availability

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This section holds the online availability configurations.
Auto Assign Unit activates the functionality that automatically assigns a site when the booking is made.
Resort Web DTTM Multiple Intervals allows for multiple intervals to be available.
Selectable Day Offset determines the minimum days in the future that can be selected.
Max Avail Search Length determines the maximum amount of items that can be visible on an interface.

Booking Details

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This section configures the components involved in the booking process.
Booking Details Version allows you to select which booking details layout you want your customers to use.
Booking Details POS Version allows you to select which POS booking details layout you want your customers to use.
Shopping Cart Version allows you to select the style of shopping cart the customers will see.
Rez Cancel Version allows you to select the process by which customers can cancel reservations if allowed.
Force Mobile forces the mobile interface to be used.
Resort Web Marketing Type activates marketing types to be selected during bookings.
Force Resort Web Marketing Type makes marketing type selection mandatory.
Resort Web Promo Codes activates the ability to input Promo Codes while booking.
Resort Web Marketing Opt-In.
Resort Web Payment Comments Entered Into Rez Changes Instead Of Rez Comments.
Always Use Unit Type Dimensions When Validating Vehicles makes vehicle dimensions mandatory when booking sites.

Reservation Services

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This section is for configuring certain miscellaneous reservation services that can make the online experience more comfortable.
Resort Web Display Unit displays unit numbers when making bookings.
Reservation Services Page - Allow Reservation Cancellation Email Requests allows customers to submit a cancellation request.
Reservation Services Page - Allow Members to Cancel Basic Reservations allows member customers to cancel certain reservations.
Resort Web Check In allows online check-ins.
Resort Web Check In Requires Full Payment ensures that payments are fully made before online check-in.
Resort Web Check In Form loads a check-in form to be signed before check-in.
Resort Web Documents Required Before Check In ensures that customers submit any and all documents before checking in.
Resort Web Check Out allows online check-outs.
Resort Web Additional Rez Payment allows the ability to make additional online payments.
Rez Objects - Resort Web Change Vehicle allows users to change vehicle information online.
Resort Web Documents Required Before Ticket Usage ensures that any documents are submitted before tickets can be bought.
Resort Web Disable Carbon Copy Email Sent To Business For Ticket Document Submissions disables the emails sent to the business when ticket documents are submitted.
Resort Web Disable Carbon Copy Email Sent To Business For Reservation Document Submissions disables the emails sent to the business when reservation documents are submitted.

Admin

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This section configures certain administrative features.
Resort Web Admin - Change Email allows users to change their email address.
Resort Web Admin - Show Member Rules.
Accept Messages From Client allows customers to send messages to the business from the online portal.
Accept Message From Client Email allows customers to send emails from the online portal.

Confirmation

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This section is for configuring the PDF version of the confirmation email.
Disable Resort Web Rez PDF Confirmation disables the printable rez confirmation report.

Availability Tab

The Availability tab is where you can set up your online booking interfaces.

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The left panel shows the list of made interfaces, and the right panel shows the configurations of the selected panel.

Adding an Interface

To add an interface, click the Add button.

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Add Availability window pops up.

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Input the Name of your interface.
Choose an interface from the Availability Type drop-down.
Click Submit.
The interfaces available to choose from are:

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Rez - Regular - Version 1
Rez - Regular - Version 2
Rez - Regular - Version 3
Rez - Regular - Version 4
NSW Custom
Rez - DTTM - Version 1
Ticket - DTTM - Version 1
Ticket - DTTM - Version 2
Map - Version 1
Map - Version 2
Map - Version 3
Ticket - Regular - Version 1
Ticket - Regular - Version 2
Package - Version 1

Configuring an Interface

To configure an interface:
Change the values that are presented to you in the interface you have added.
The booking interfaces allow configuring:

Bookable unit types
Calendar modes (single, double, single-day)
Unit dimensions (length, width, etc.)
Unit modes (Unit list, Map)
Default Rate Group

Troubleshooting

Ensure all required fields are filled when adding or configuring an interface.
Verify permissions if unable to access certain settings or tabs.
Check for any error messages or alerts that provide guidance on resolving issues.