Allocating Payments in Guest Folio

Overview

Payments can be allocated to specific charges, such as the Park Entrance Fee, within a checked-in reservation.

Prerequisites

• Access to the Guest Folio of a checked-in reservation.

Steps

Guest Folio

• Navigate to the checked-in reservation’s Guest Folio.
• Click on the Charges/Payments tab.
• Select Other Payment.

Posting the Payment

• Select the Payment Type.
• Enter the payment amount.
• Click Post.
• After posting, click Alloc before submitting the payment to allocate it to a specific charge.

Allocate Payment

• Within the Allocate Payment panel, select the charge to which you wish to allocate the payment.
• Press Submit to accept the allocation.

Submit

• After allocating the payment, press Submit to process the payment.

Troubleshooting

• Ensure that the correct charge is selected before submitting the allocation.
• Verify that the payment amount matches the intended charge.