Adjusting Reservation Price in POS System

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Overview

This document provides instructions on how to adjust the price of an existing reservation using the Point Of Sale (POS) system by adding an offsetting product charge.

Prerequisites

  • Access to the reservation's Guest Folio
  • Access to the POS system

Steps

  1. Click on the Sale button from within the Guest Folio of the reservation or click on the POS button when the reservation is selected from the grid.
  2. Select Reservation Products from the Select Product Group dropdown box.
  3. Select the Unit Type that the reservation is for from the Select Product dropdown box.
  4. Enter the quantity as the number of days and adjust the price per unit. For example, if the default price is $50/day and it needs to be adjusted to $45/day, the price per unit would be -5.
  5. Select or de-select the appropriate tax(es) and click Post next to Posted charges.
  6. Select Guest Folio Transfer from the Select Payment Type dropdown box. The total should auto-populate.
  7. Click Post next to Posted Payments and then click Submit.

Troubleshooting

  • Ensure all dropdown selections are correct.
  • Verify that the price adjustment is accurately reflected in the system.
  • Confirm that the appropriate taxes are selected or de-selected as required.