Resolving No Availability for Specific Occupant Types

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Overview

This issue may arise due to incorrect occupant values in your unit type configuration.

Prerequisites

  • Access to the Inventory Type Setup
  • Access to the Rates Setup

Steps

  1. Verify Occupant Values in Inventory Type Setup
    - Navigate to the Menu.
    - Select the Setup tab.
    - Click on Inventory Setup.
    - Check the Included and Max values for accuracy.

RezExpert Support > Why does the Resort Web display 'no availability when I select a particular occupant type? > Inc&max.png

RezExpert Support > Why does the Resort Web display 'no availability when I select a particular occupant type? > Inc_max.png

  1. Ensure Rates are Set for Relevant Occupant Types
    - Go to the Menu.
    - Select the Setup tab.
    - Click on Rates Setup.

RezExpert Support > Why does the Resort Web display 'no availability when I select a particular occupant type? > rates setup.png

Troubleshooting

  • Double-check that all configurations in the Inventory and Rates Setup are correct and up-to-date.