Writing Off Bad Debt in Reservations System

Last modified on: 2026-07-14T18:29:01.174Z

Overview

This document provides guidance on writing off bad debt when a balance remains unpaid from the previous year.

From the Reservation's Guest Folio, press Sale.
Select the Product Group - Reservation Products and select the Product Label - Unit Type of the reservation.
Enter a '-' negative charge to equal the outstanding balance, then press Post.
Select the Payment Type - Guest Folio Transfer, press Post and Submit to finalize.
This will post a credit to the reservation and the balance will now be $0.00, allowing the reservation to be checked out.

Click Account from the Menu Bar, and select the required AR Account from the AR Aging Review panel.
Press Account to open the account. Print a Statement with the balance owed. This will need to go to your Accountant at the end of the financial year as tax has been reported in your monthly reports for this outstanding amount.
Press Sale and select the Product Group - Reservation Products and select the Product Label - Unit Type of the reservation.
Enter a '-' negative charge to equal the outstanding balance, then press Post.
Select the Payment Type - AR Transfer, press Post and Submit to finalize.
This will post a credit to the AR Account and the balance will now be $0.00.

Ensure all steps are followed in sequence to avoid discrepancies in account balances.
If issues persist, consult with your accountant for further assistance.