Resolving Email Issues in RezExpert

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Overview

Users of RezExpert may encounter issues sending emails due to changes in email policies by major providers such as Gmail, Yahoo, AOL, and Hotmail. These changes affect the deliverability of emails originating from RezExpert when using these providers as proxy email addresses.

Prerequisites

  • A custom domain (e.g., mybusiness.com) is required to set up a custom email address (e.g., info@mybusiness.com).
  • Assistance from your IT team or website hosting provider may be necessary.

Steps

RezExpert Email Update

  • As of June 1, 2016, RezExpert users cannot use gmail.com, yahoo.com, aol.com, hotmail.com email addresses for business setup as proxy email addresses.
  • Users must switch to a custom domain email address to avoid deliverability issues.

What Should You Do Now?

  • Switching to another major email provider will not resolve the issue due to uniform policy enforcement.
  • Recommended Actions:
  • Purchase a custom domain.
  • Set up a custom email address using that domain.
  • Consider using a business account for your custom domain.

Email Service Options

  • Google Apps for Business:
  • Free trial for 30 days.
  • $5 per month after the trial for a custom email address.
  • Zoho Business Mail:
  • Free for up to 25 mailboxes.
  • Offers easy installation, a clean interface, push mail, two-way sync, and no ads.

Entering Your New Email in RezExpert

  1. Login to RezExpert.
  2. Click on "Setup" from the Menu Bar.
  3. Expand "Business Setup."
  4. Select "1. Business Info."
  5. Enter the new email address into the "Proxy Email" field.

Troubleshooting

  • If using a different email service and still experiencing problems, contact DigitalRez for support.
  • For further assistance, reach us at 888 777-0602 or email support@digitalrez.com.