Changing Payment Type in RezExpert

Overview

This document provides instructions on how to change the payment type for a payment on RezExpert.

Prerequisites

• Access to the Guest Folio in RezExpert.

Steps

1. Within the Guest Folio, click on the Charges/Payments tab.
2. Click Chg next to the Payment.
3. Select the radio button next to Change Payment Type.
4. Click on the dropdown to select the required payment type.

Troubleshooting

• Note: If the End of Day has been completed, the payment will need to be reversed and reapplied as the correct payment type.

For additional assistance, click here to watch the Help Video.