Resolving Blank Screen in RezExpert

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Overview

A blank or white screen may appear when attempting to load RezExpert if the user is not logged in. This typically occurs when trying to open a page that requires authentication, such as the grid.

Prerequisites

  • Ensure you have access to the RezExpert login page.

Steps

  1. If you encounter a blank screen, check if you are logged into RezExpert.
  2. To resolve the issue:
    - Remove everything after online.rezexpert.com in the URL.
    - Press Enter to reload the page.

Troubleshooting

  • Ensure that you are logged in before attempting to access pages that require authentication.
  • If the problem persists, verify your internet connection and try accessing the site again.