Cancelling a Reservation Process

Overview

This document provides instructions for cancelling a future reservation due to No Shows, Correction, Cancellation, or Resort Shut Down.

Prerequisites

• Access to the Availability Grid
• Guest Folio of the reservation

Steps

Select Reservation

• Select the reservation from the Availability Grid.
• Open the Guest Folio of the reservation.
• Alternatively, right-click on the reservation on the Availability Grid and select "Cancel".

Booking Details

• In the Booking Details panel, select "Status".
• Within the Rez Status Options box, select "Cancel Rez".

Reservation Cancellation

• Select the cancellation policy, if applicable.
• For no refund, click the "No Refund" button.
• For refunds, enter any applicable cancellation penalties.
• Deselect any charges that are not to be reversed for the refund from "Charges to Reserve".
• Select the Cancellation Reason: No Shows, Correction, Cancellation, or Resort Shut Down.
• Enter any related Cancellation Comments.

Refunds

• Selecting a cancellation policy and entering any cancellation penalties will adjust the amount to refund.
• Select the refund Payment Type.
• Click "Post" to post the refund amount.
• Press "Submit" to finalize the cancellation.

Troubleshooting

• Ensure that all steps are followed in sequence.
• Verify that the correct reservation is selected before proceeding with cancellation.
• Check for any applicable cancellation penalties or policies that may affect the refund amount.