Refunding Non-Processor Payments Instructions

Overview

This document provides instructions on how to refund a payment for non-processor transactions.

Prerequisites

• Ensure the deposit has not converted for cash businesses before proceeding with a negative payment.

Steps

To refund a payment, a user can:

• Put through a negative payment.
  Note: This is applicable once the deposit has not converted for cash businesses.
• Click on the “Chg” hyperlink and reverse the payment.
  Note: If the "Chg" is associated with a deposit that has converted and includes multiple payments, this action will reverse the total amount.

Troubleshooting

• Ensure that the deposit status is checked before processing a negative payment to avoid errors.
• Verify the association of the "Chg" hyperlink with deposits to ensure accurate reversal of payments.

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