Managing Security Deposits at Check Out

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Overview

Reservations with a Security Deposit/Bond attached to the balance must have the Security Deposit/Bond handled prior to check out. All Security Deposits/Bonds held are displayed in the Security Bond Ledger Panel. To view balances, navigate to Accounts > Security Bond tab.

Prerequisites

  • Access to the Security Bond Ledger Panel
  • Knowledge of the reservation system

Steps

Handling Security Deposits

Security Deposits need to be managed before checking out a reservation. There are three options available:

  • Keep
  • Refund
  • Convert

Keeping a Security Deposit

  • Select Keep from the Action column.
  • The amount held in the Security Deposit Ledger is removed and applied to the product “Retained Security Deposit”.

Refunding a Security Deposit

  • Select Refund to return the Security Deposit to the guest.
  • The Payment box will display to process the refund.
  • Select the Payment Type for the refund (e.g., Cash).
  • Click Post and Submit to finalize the refund.

Note: To view the original Payment Type used for the Security Deposit, click Chg. The Payment Type will display in the Change Payment Type selection.

Converting a Security Deposit into Payment

  • Select Convert to apply the Security Deposit to the Guest Folio balance.
  • The Security Bond amount is refunded to the Charges/Payments to reduce any balance.

Note: The balance must be greater than the Security Bond amount, as there is no ability to overpay a reservation.

Changing Payment Type Used for the Security Deposit

  • If the incorrect Payment Type was used, select Chg.
  • Choose the radio button Change Payment Type and select the correct Payment Type.
  • If the Reverse radio button is selected, the Security Deposit is automatically refunded using the original Payment Type.

Troubleshooting

For further assistance, refer to the Help Document.